Terms of use

  1. General
    Welcome to the Cotarde website, Please review the following ‘’Terms of Use’’ governing your use of our website. Please note that your use of the Cotarde website constitutes your agreement to follow and be bound by these ‘’Terms of Use’’. We may modify these Terms of Use or other policies set forth on the Cotarde website, so please review it regularly. Your use of the Cotarde website constitutes your acceptance of updated Terms of Use. The information provided by Cotarde on its website is intended solely for informational purposes and is not intended to be used for medical diagnostic purposes or to serve as a recommendation for treatment and/or management of any medical condition relating or non-relating to flying on an aircraft. Information on our website should not be used instead of consultation with a physician or other qualified health care provider. The Cotarde team is not responsible for any injury sustained while using products in a wrong way or performing an exercise or a massage. We recommend to consult a qualified health care provider before starting to use any of Cotarde’s skin care including any of the advice given by us.
    2. License to Use Cotarde Website
    We grant you a personal, limited, non-exclusive and revocable license to access and make personal use of our website. You may not under any circumstances download (other than page caching) or modify, or assist others in downloading or modifying, any content from our website. This license does not include the right to
    - any commercial use or resale of any content on this website;
    - any collection and use of any product listings, descriptions, or prices;
    - any derivative use of the website or its contents;
    - any downloading or copying of account information for the benefit of another merchant;
    - any use of data mining, robots, or similar data gathering and extraction tools.
    No portion of our website may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our written consent. You may not frame or use framing techniques to enclose any trademark, logo, or any other proprietary information such as images, text, page layout, or form without our explicit written consent. You may not use any meta tags, meta names or any other "hidden text" that uses Cotarde name or trademarks without our explicit written consent. Any unauthorized use of the Cotarde website will terminate the license to use the website.
    3. Written Communication
    When you visit the Cotarde website or send an e-mail to, you are communicating with us electronically, and you consent to receive communications from us electronically. We will communicate with you by electronic mail or by written communication delivered by USPS mail or similar sent to the mailing address we have for you in our records. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement as do those communications be in writing.
    We are free to use and disclose all reviews, comments and feedback you send to us concerning the materials contained on the Cotarde website or the products offered on the website. Except for information subject to the Cotarde Privacy Policy that identifies you personally, no communication you send us concerning the Cotarde products or the contents of the Cotarde website will be treated as confidential. We may reproduce, use, disclose and distribute such communication freely, and without limitation or obligation. While we generally will display reviews in their original form, we retain the right, in our sole discretion, to edit those reviews by shortening them.
    4. Cotarde Copyright Protection
    All content included on Cotarde website, such as the brand, text, graphics, logotypes, product names, button icons, images, animations, video clips, audio clips, digital downloads, data compilations, and software, belong to Cotarde LLC and are protected by United States and international copyright laws. The compilation (meaning the selection, coordination and arrangement) of all content on our website is also our exclusive property and is protected by United States and international copyright laws. You may use the content on our website as a personal shopping and/or information resource. Any other use, including any reproduction, modification, distribution, transmission, republication, display or performance of the Cotarde website content for commercial purposes, is strictly prohibited. We will vigorously enforce our ownership rights of the Cotarde website content. The Cotarde website as a whole is protected by copyright and trade rights, which we own.
    5. Cotarde Trademark Protection
    The ‘’Cotarde’’ name and logotype, and any other logotypes, and icons used on our website are trademarks used by us and protected by the laws of the United States and other countries. Such trademarks and trade dress may not be used in connection with a third party’s product or service in any manner that is likely to cause confusion as to source, or in any manner that disparages or dilutes the strength of the trademarks. Nothing contained in our Terms of Use or on the Cotarde website should be construed as granting any license or right to use any trademark appearing on the website without our explicit written permission.
    6. Cotarde Lotteries, Contests and Other Promotions
    Any lottery, contest or other promotion made available through the Cotarde website may be governed by rules specific to that lottery, contest, or other promotion. By participating in any of them, you agree to be governed by those rules, which may vary from these Terms of Use. Please read carefully the applicable rules for any of our lotteries, contests or promotions.
    7. Cotarde Product Descriptions
    From time to time our website may contain inaccuracies, typographic errors, or omission relating to product descriptions, pricing and availability. We reserve the right to correct any inaccuracies, errors or omissions and to change or update information at any time without prior notice. We apologize for any inconvenience this may cause you. If a product offered by the Cotarde website is not as described, you may return it in its unused condition for a refund as described in section 10 on this document.
    8. Domestic and International Shipping
    We try our best to get all orders out in a timely fashion (usually within 24-hrs from order date).
    Domestic Shipping (within USA): USPS Standard Shipping or similar
    International Shipping: International USPS Priority Mail or similar
    9. Cotarde Pricing Information
    The prices on our website are displayed in U.S. Dollars and are valid and effective only in the United States.
    International Duties & Fees: please note your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes will vary depending on the country to which the order is being shipped. You should contact your customs office for specific amounts and percentages.
    Cotarde LLC cannot control nor it is responsible for any additional duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. 
    If you refuse a shipment from Cotarde LLC, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Cotarde LLC. This amount will be deducted from your merchandise refund.
    In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
    10. Return Policy
    Please return your product within 30 days of order date. Please include a copy of your receipt (or a note with your order number, name, email address, phone number and payment method used). We always strive for the best quality therefore please let us know your reason for returning the product.
    Please note we cannot accept returns on overly used products (more than 30% of cream’s weight) or jewelry item without the original tags attached.
    Original shipping and handling charges are non-refundable.
    Products specified as ‘’Not for individual sale’’ or “Not for sale” cannot be returned.
    When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damages occurred to the product in your shipment, please retain the box, the packing materials and the product inside and contact us immediately at
    Please note we do our best to handle returns as soon as possible. Once received, a return package is usually processed within 5-7 business days. The time to post a credit can vary and is determined by the credit card’s issuing bank or the specific rules to the payment method used. Please contact your bank or payment provider directly for further details.
    Our return address is:  Cotarde LLC, PO Box 452824, Miami, FL 33245, USA
    11. Disclaimer of Warranties and Limitation of Liability
    The Cotarde website is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Cotarde website or its information, content, materials, or products. You expressly agree that you use this site at your own risk.
    To the full extent permissible by law, we disclaim all warranties, express or implied, as to our website, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Cotarde website, its servers, or the e-mail we send are free of viruses or other harmful components. We have no liability or responsibility for any errors or omissions in the content of the Cotarde website, for your action or inaction in connection with our website, or for any damage to your computer or data or any other damage you may incur in connection with the Cotarde website. In no event, shall we be liable for any direct, indirect, incidental, punitive, special or consequential damages arising out of or in any way connected with the use of Cotarde website, the information on our website, the delay or inability to use our website or otherwise arising in connection with Cotarde website, whether based on contract, tort, strict liability or otherwise, even if advised of the possibility of any such damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply entirely to those states. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then our aggregate liability (including the liability of our employees, directors, officers, agents, suppliers and service providers) for liabilities that otherwise would have been limited shall not exceed one-hundred US dollars.
    12. Account Information
    If you use Cotarde website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You also agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may only use the Cotarde website under the supervision and with involvement of a parent or guardian. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
    13. Governing Law - Disputes
    These Terms of Use shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law. Subject to the Arbitration provision set forth in Section 16, you hereby consent and submit to the personal jurisdiction in the state courts located in Miami Dade County, and the federal courts located in Florida. If any provision of these terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. Any waiver of any provision of these terms must be in writing signed by an authorized representative of Cotarde LLC to be valid. A waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of the same provision in the future. This is the entire agreement between us relating to the subject matter herein and shall not be modified except as noted herein.
    If you are a consumer, however, this provision shall not be construed to limit your rights under consumer protection laws of your state of residence as set forth in section 18.
    14. Termination
    This Agreement is effective unless and until terminated by either you or us. You may terminate this Agreement at any time provided that you discontinue any further use of the Cotarde website. We also may terminate this Agreement at any time, and may deny you access to our website if in our sole discretion, you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or us, you must promptly destroy all materials downloaded or otherwise obtained from our website, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.
    15. Privacy
    We respect the privacy of Cotarde customers. Please read our Privacy Policy which is designed to help you understand the ways in which we collect, use, disclose and otherwise manage the personal information you provide to us.

  2. Dispute Resolution - Informal Resolution and Formal Resolution by Arbitration/Class Action Waiver
    In order to expedite and control the cost of disputes, you and Cotarde LLC agree that any legal or equitable claim relating to use of the Cotarde website or the purchase of any Cotarde product will be resolved as follows:
    A. Informal Resolution:
    You and Cotarde LLC will first attempt to resolve any Claim informally. In the event that any dispute between Cotarde LLC and you arise out of or relates to these Terms of Use, the applicability of these Terms of Use to the use of the Cotarde website, or purchase of any Cotarde products from the website, or to breach or enforcement, interpretation or validity of these Terms of Use, you and we agree to try to promptly resolve any such dispute informally. Please send a written notice describing the dispute to or to Cotarde LLC, PO Box 452824, Miami, FL 33245, USA
    B. Formal Resolution By Arbitration/Class Action Waiver:
    Please read the following arbitration provision carefully, it limits your rights, including the right to maintain a court action:
    You agree that any dispute, controversy or Claim arising out of or relating to these Terms of Use, the applicability of these Terms of Use as to the use of the Cotarde website, or the purchase of any Cotarde products, or to breach or enforcement, interpretation or validity of these Terms of Use, or the determination of the scope or applicability of Arbitration shall be governed solely by the Federal Arbitration Act.
    If you and Cotarde LLC cannot resolve a Claim informally, any Claim asserted by either party will be resolved only by binding Arbitration. By agreeing to Arbitration, both you and Cotarde LLC understand and agree that all disputes shall be decided by an arbitrator and that you are waiving your rights to maintain other available resolution processes, such as a court action or administrative proceeding, to settle disputes. Instead of suing in court, both you and Cotarde LLC each agree to settle disputes (except certain small claims) only by Arbitration.
    Please note Arbitration means that you waive your right to a jury trial. The rules in Arbitration are different. There is no judge or jury, and review is limited, but an arbitrator can award the same damages and relief, and must honor the same limitations stated in these Terms of Use as a court would.
    The Arbitration will be conducted under the JAMS Streamlined Arbitration Rules & Procedures (referred to as the “JAMS Rules”) and under the rules set forth in these Terms of Use. If there is a conflict between JAMS Rules and the rules set forth in these Terms of Use, the rules set forth in these Terms of Use will govern. You may, in Arbitration, seek any and all remedies otherwise available to you pursuant to the law of the governing state. If you decide to initiate Arbitration, Cotarde LLC agrees to pay the Arbitration initiation fee and any additional required deposit required by JAMS to initiate your Arbitration. You and Cotarde LLC agree to pay the costs of the Arbitration proceeding provided however that if you are a consumer you shall not be required to pay more than two-hundred and fifty US dollasr of the fees or such amount as the JAMS Rules may later prescribe. All other fees, such as attorneys’ fees and expenses of travel to the Arbitration, will be paid in accordance with JAMS Rules. The Arbitration will be held at a location in your home town area if possible, unless you and Cotarde LLC both agree to another location or telephonic Arbitration. To initiate Arbitration, you or Cotarde LLC must do the following things:
    - Write a demand for Arbitration. The demand must include a description of the Claim and the amount of damages sought to be recovered. You can find a copy of a Demand for Arbitration at
    - Send three copies of the Demand for Arbitration, plus the appropriate filing fee to: JAMS [to your local JAMS office] or to JAMS, 600 Brickell Ave, Suite 2600, Miami, FL 33131.
    - Send one copy of the Demand for Arbitration to the other party.
    C. Special Rules in the Arbitration Proceeding.
    - The arbitrator has no authority to make errors of law and any award may be challenged if the arbitrator does so. Otherwise, the arbitrator’s decision is final and binding on all parties and may be enforced in any Federal or State court that has jurisdiction.
    - Neither you nor Cotarde LLC shall be entitled to join or consolidate claims in Arbitration by or against other individuals or entities, or arbitrate any claim as a representative member of a class or in a private attorney general capacity. This means that you waive your right to initiate or participate in any class or consolidated action whatsoever. Accordingly, you and Cotarde LLC agree that the JAMS Class Action Procedures do not apply to our Arbitration. A court may sever any portion of this dispute resolution provision if it finds such unenforceable, except for the prohibition on class, representative and private attorney general arbitrations. Notwithstanding the obligation to arbitrate all Claims under these Terms of Use, you may assert an individual Claim in small claims court in lieu of Arbitration.
  3. Limited Time to File Claims
    You agree that you will assert any Claim arising out of your use of the Cotarde website or the purchase of any Cotarde product within one (1) year after the Claim arises, or such Claim will be barred.
    See section 18 below for important limitations on the terms of this section 17.
    18. Exclusions and Limitations - Consumer Protection Notice
    If you are a consumer, the provisions in these Terms of Use are intended to be only as broad and inclusive as is permitted by the laws of your State of residence at the time of purchase or the use of the Cotarde website. In any event, Cotarde LLC reserves all rights, defenses and permissible limitations under the law of your State of residence. Notwithstanding the foregoing, nothing in this Section shall modify Subsection 15(B) (“Formal Resolution by Arbitration/Class Action Waiver”).
    19. Contact Information
    Please contact us:
    - by mail: Cotarde LLC, PO Box 452824, Miami, FL 33245, USA
    - by phone: +1 (305) 440 8709
    - by email: